Terms & Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.

User Account, Password, and Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

Exchange & Refunds

1.      All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.

2.      If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be canceled.

3.      All returns will not have a restocking fee for 7 days if the returned merchandise is returned unopened with the manufacturers' seal.

4.      If the package is returned in opened condition, there is a minimum 10% restocking fee.

5.      20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days.

6.      It is the customer's responsibility to arrange transport of products to our facility for exchange.

7.      No store credit is issued after 15 days. (Absolutely no returns on special orders.)

8.      $25.00 charge for any returned checks.

9.      Claims for any damage must be made within 5 business days upon receipt of merchandise and all items returned for credit must be in the original packaging with all items included.

10.  Price on invoices does not include shopping and handling fees.

11.  Shipping and handling are non-refundable. (Including but not limited to all refused and undeliverable packages.)

12.  All Clearance items are FINAL SALE. No returns or No exchanges.

HOW TO PROCESS DAMAGES:

1.      Send the image of the defective piece(s) to our email, info@cyfashionusa.com

2.      Please state your company name, style# of the defective item, and the quantity of the defective pieces.