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1. All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
2. If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be canceled.
3. All returns will not have a restocking fee for 7 days if the returned merchandise is returned unopened with the manufacturers' seal.
4. If the package is returned in opened condition, there is a minimum 10% restocking fee.
5. 20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days.
6. It is the customer's responsibility to arrange transport of products to our facility for exchange.
7. No store credit is issued after 15 days. (Absolutely no returns on special orders.)
8. $25.00 charge for any returned checks.
9. Claims for any damage must be made within 5 business days upon receipt of merchandise and all items returned for credit must be in the original packaging with all items included.
10. Price on invoices does not include shopping and handling fees.
11. Shipping and handling are non-refundable. (Including but not limited to all refused and undeliverable packages.)
12. All Clearance items are FINAL SALE. No returns or No exchanges.
HOW TO PROCESS DAMAGES:
1. Send the image of the defective piece(s) to our email, firstname.lastname@example.org
2. Please state your company name, style# of the defective item, and the quantity of the defective pieces.